We are humans like you and as fellow humans want you to have a good experience with our products. If there is ever an issue with your order, please contact us and let us do our best to make it right.

Our policy lasts 30 days. If 30 days have gone by since your purchase, contact us for additional refund or exchange options.

To be eligible for a return, your item must be unused and in the same condition that you received it. Several types of goods are exempt from being returned. Perishable goods such as coffee cannot be returned.

Additional non-returnable items: 

Gift cards

There are certain situations where only partial refunds are granted which we can determine at our discretion.

Refunds 

If you are approved for a refund, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days based on normal processing times for your payment method.

Late or missing refunds 

We occasionally have to reprocess refunds but usually they just take a bit longer than expected to process. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and we will coordinate your exchange with you.

Shipping 

To return your product, you should mail your product to:

Crooked Store

4817 N 56th #50

Lincoln, NE 68504

United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Crooked Coffee is not responsible for any shipments affected by customs, force majeure events, transfers from one carrier to another in your country or air and ground transportation strikes or delays, nor any other extra fees, customs or charges related to your shipment.

Pre-orders

While we do attempt to have many pre-orders reach their destination on their designated release dates, predicting delivery times is impossible. Therefore, most pre-orders ship 1 or 2 delivery days before designated release dates - but never before this. You will be contacted should any delays in pre-order release dates occur.

Damaged/Incorrect Goods

In the case that you receive incorrect products, or your products have been damaged during shipping and delivery, please let us know via the customer service contact form. Our customer service agents will take appropriate action, including but not limited to: order reshipment, return shipment of incorrect merchandise, reimbursement, or refund and cancellation.

Sales/Promotions

All sales, discounts and promotions on products are only valid for future orders; no discounts will be given on past purchases.

International Shipments

Items shipped outside of the United States can be subjected to a multitude of delays en route to their destination - please note that these delays are entirely out of our control. Please allow up to 8 full weeks from date of shipment for your package to arrive if you have ordered from outside of the US.

Customs/Duties

International orders (Non-US orders) will be considered as an international order. International orders may be subject to import duties and taxes, which will be collected upon delivery. As a customer, you will be responsible for payment of such import charges. Crooked Coffee is not liable for any duties or taxes associated with any orders processed by Crooked Coffee. Import charges are normally based on the item’s price, weight, dimensions, and country of origin, as well as any local taxes, duties and fees. However, as charges vary across countries, Crooked Coffee advises you to contact your local customs office for further information.

Orders shipped outside of the United States may be subject to import taxes, customs duties, VAT, and other fees levied by the destination country. In these cases, the recipient of such an international shipment will be subject to said import taxes, customs duties, VAT, and fees when the shipment arrives at the appropriate international facility. Additional charges for customs clearance must be fulfilled by the recipient; we have no control over these charges, nor can we predict what they may be. By clicking PAY NOW on your order, you are confirming that you understand your responsibility for any import taxes, customs duties, VAT, and/or other fees levied by the country of your shipping address.

Customs policies vary widely from country to country; please contact your local customs office for more information if needed. Please note that when customs clearance procedures are required, delays beyond our original delivery estimates can occur.